Logistics
Shipping & Delivery
Fast and reliable delivery of your laboratory equipment. Shipping within 24–48 hours after receipt of payment.
Process
How delivery works
Place order
Select your products and complete the order.
Make payment
Transfer the amount by bank transfer (prepayment) to our account.
Processing
After receipt of payment, your order is picked.
Shipping
Your shipment is handed over to DHL/UPS.
Delivery
You receive your delivery within 24-48 hours.
Costs
Shipping costs & delivery times
Transparent shipping costs — from a certain order value, we offer free shipping.
| Delivery region | Shipping costs | Free from | Delivery time |
|---|---|---|---|
| Germany | 5.90 Euro | Free shipping from 150 Euro | 1-2 business days |
Note on bulky goods and hazardous goods
For particularly heavy, bulky or hazardous-classified items, different shipping costs may apply. You will be informed of any additional costs before completing the order.
Partners
Our shipping partners
We work with renowned shipping service providers for reliable delivery.
Regions
Delivery regions
Germany
Delivery to all addresses in Germany. Standard delivery time 1–2 business days after receipt of payment. Delivery to parcel stations and post offices possible.
International deliveries
We deliver only within Germany. Orders with a delivery address outside Germany are currently not possible.
Tracking
Shipment tracking
After shipping, you will receive an email with your tracking number. With it, you can track the delivery status of your order at any time.
How to track your shipment
- 1. Open the shipping confirmation in your email inbox
- 2. Copy the tracking number
- 3. Go to the tracking page of the shipping service provider
- 4. Enter the tracking number
Help
Problems with delivery?
Shipment not received
If your shipment does not arrive within the specified delivery time, please first check the tracking status. In case of delays, contact us — we will clarify its whereabouts for you.
Damaged delivery
If your shipment arrives damaged, please document the damage with photos and contact us within 7 days. We will arrange a replacement or refund.
Incorrect delivery address
When ordering, please make sure to enter your delivery address correctly. Changes are no longer possible after shipping. Contact us as soon as possible if you notice a mistake.